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Frequently Asked Questions
After you complete your purchase, you’ll receive:
- An order confirmation page with a download link, and
- A follow-up email with your download link.
You can download your file from either place.
If nothing happens when you click the download link, it’s usually because your browser has pop-ups blocked.
Please check your browser settings (or you may see a small icon on the right-hand side of your browser window, click this to allow pop-ups, then click the download link again.
Once pop-ups are enabled, the file should download as normal.
The PDF you receive is an access file.
It contains:
- A link to your editable template (for example, a Google Docs or Google Sheets file)
- Simple instructions on how to make your own copy
This is done to ensure:
- You always have access to the latest version
- The original template remains protected
Yes. You’ll need a free Google account to access and make a copy of the template.
Once you’ve made your copy, you can edit it as often as you like.
No, you can use these templates with a Free Canva account. If you don't already have one, you can sign up at https://www.canva.com
First, please check:
- Your spam or junk folder
- The email address used at checkout
If you still can’t find it, just reply to your order email and I’ll help you access your purchase.
No. Your purchase includes a personal / internal business use licence only.
The template may not be:
- Shared
- Resold
- Redistributed
- Uploaded for public access
Full terms are available in the shop policies.